This means your profit for this and previous months may differ from what you saw before. Some corrections resulted in previously understated costs being added, while others removed costs that had been overstated.
Here's exactly what changed.
1. Commission calculations have been improved
Bol provides commission amounts per order through its API. During temporary commission discount periods, however, we found that historical commission information returned by the API could change after the discount became active.
Because FiveX continuously checks previous orders for updated information, this could cause an incorrect commission amount to overwrite the original value.
We've changed how we handle this. Commission costs are now regularly reconciled against Bol's actual invoice specifications, ensuring the amounts in FiveX stay aligned with the commissions actually invoiced by bol.
Historical commission figures have been corrected accordingly.
2. LVB and VVB return costs have been corrected
We identified an issue in the calculation of costs related to returned LVB and VVB orders. In some cases, these costs were not fully reflected in the real-time overview.
This meant that costs could appear too low and profit could consequently appear too high.
We've recalculated the affected data and applied the correction retroactively. Going forward, these costs are included correctly in your profit calculation.
3. Branded Shelves costs were counted twice
For accounts using Branded Shelves, we identified an issue where Branded Shelves advertising costs could be included twice in the real-time profit calculation.
This meant advertising costs appeared too high and profit consequently appeared too low.
The duplicate costs have now been removed and historical figures have been corrected.
4. Storage costs for LVB and VVB have been added
We now extract storage costs for VVB and LVB directly from bol's invoice specification. As a result, costs could appear higher and profit could consequently appear lower. This correction has been applied retroactively.
These storage costs are calculated per account, per channel. Prefer to use your own storage costs? You can adjust them under Settings, Storage costs: filter by channel and modify the amounts per product.
Going forward, storage costs are included in your profit calculation and shown as a separate line in your real-time overview.
What this means for your reporting
The important point is that the correction changes the accounting view, not the underlying marketplace performance. Orders, payouts and invoices have not been recreated; FiveX is aligning the cost layer more closely with what was actually charged and refunded. That is why historical profit can move after the recalculation.
If you compare this month with earlier periods, use the refreshed figures as the new baseline. Pay special attention to SKUs with high return volume, LVB or VVB fulfilment, temporary commission discounts, Branded Shelves activity or meaningful storage costs. Those are the places where a small calculation issue can change contribution margin enough to affect pricing, advertising and replenishment decisions.
Our recommendation is simple: review your top products by revenue and by profit, then check whether any product changed category from profitable to borderline, or from unprofitable to acceptable. If an advertising rule, reorder decision or pricing decision depends on that margin, update the rule before the next operating review.
FiveX will continue reconciling marketplace costs against available source documents so your dashboards stay useful for decisions, not just reporting. If a number looks different from what you exported earlier, treat the latest reconciled view as the better source for future analysis.